In this episode, we discuss why the phone remains the primary channel for customer contact in many companies and where problems arise as the volume of leads increases. We explore whether the phone truly helps drive sales or whether it often masks a lack of process, poor lead qualification, and chaos in customer service. We also cover automation in sales and customer service. From forms, through lead qualification, to better preparing the customer for a proper sales conversation. We also talk about why salespeople shouldn\u2019t waste time on repetitive questions, how to reduce the chaos associated with follow-up calls, and why a quick, consistent response often beats simply \u201ccalling everyone.\u201d This episode is about how to organize the sales process so that the phone is a support tool, not a bottleneck.<\/p>","protected":false},"excerpt":{"rendered":"