A showroom full of customers, but not enough salespeople. You need an employee who doesn't get sick and works 24/7.
The interactive kiosk is not a cost, but the most efficient employee. It works continuously, does not make mistakes, does not miss customers. Scaling is no longer a matter of hiring.
Industry trade fair, day three. There is a queue of five customers at the booth, and the salesman is busy with one presentation. Three customers leave before they get their turn. . Lost leads, lost revenue, lost time.
This is not a unique situation. It's an everyday occurrence at trade shows, in showrooms, in places where there are more customers than salespeople.
The problem is not that you don't have enough salespeople. The problem is that each client requires a separate presentation. Jeśli masz jednego handlowca i pięciu klientów, czterech musi czekać. A klienci nie lubią czekać - odchodzą.
An interactive kiosk is not a replacement for a merchant. It's a way for any customer to get through a presentation, even when the salesman is busy. Zamiast czekać w kolejce - klient sam przechodzi prezentację. Zamiast odchodzić - zostaje i konfiguruje produkt.
Najlepsze kioski nie tylko prezentują produkt. Zbierają dane. Klient konfiguruje produkt, widzi cenę, zostawia kontakt - wszystko automatycznie trafia do CRM. Handlowiec nie traci czasu na podstawowe prezentacje - rozmawia tylko z gotowymi leadami. . It's the difference between "lost customer" and "collected lead.".
Most companies think the solution is more salespeople. The real solution is to be able to serve multiple customers at the same time. Kiosk nie zastępuje handlowca - pozwala mu skupić się na tym, co ważne: na sprzedaży, nie na podstawowych prezentacjach.
An interactive kiosk is not hardware. To zmiana sposobu obsługi - z "jeden handlowiec, jeden klient" na "jeden handlowiec, wielu klientów jednocześnie". . And this is what we are implementing.
Jeśli to brzmi znajomo - tracisz klientów, bo nie masz jak ich obsłużyć.
It's not a product problem. It's the result of not being able to serve all customers.
Not enough traders at trade shows and showrooms
At a trade show, showroom or hotel, there is traffic, but no way to serve everyone. The salesman is busy with one presentation, while other customers wait or leave. Lost sales opportunities.
Customers are leaving because of the queue
A customer comes in, sees a queue, doesn't want to wait, and leaves. A lost sales opportunity. Every departing customer is lost revenue.
No out-of-hours service
Showroom, hotel, recepcja - miejsca, które działają 24/7, ale obsługa tylko w godzinach pracy. Klient przychodzi wieczorem, w weekend, w święta - i nie ma nikogo, kto mógłby pomóc.
Scaling = more FTEs = more costs
More customers require more salespeople. Costs increase proportionally to the number of customers. Impossible to serve all without a proportional increase in costs.
Lack of consistency in presentation
Each merchant presents differently. No standards, different information, different prices. Customer gets inconsistent information, loses trust.
No data on customer interest
You don't know how many customers visited the booth, what interested them, how many left a contact. No data on interest, no follow-up.
How we prepare an interactive kiosk
This is not a technical project. It's a transformation of the way we serve customers.
Analysis of customer service processes
First, we understand how your customer service works. What are the processes, what information is needed, where are the bottlenecks. We don't start with the equipment, but with the profitability of the process. If processes are chaotic, no kiosk will fix it.
Design of presentation structure and interaction
We know how your service works. Now we design how the kiosk should work. What information, what interactions, what functionality. These are business decisions you have to make on your own. Technology can automate service, but it won't make strategic decisions for you.
Interface design and functionality
We are only now designing the interface. What the presentation looks like, what functionalities, what integrations. Everything based on user processes, not on "pretty looks.". Each functionality has a business purpose - zwiększenie obsługi, eliminacja kolejek, lepsza widoczność danych.
Integrations with existing systems
The kiosk doesn't operate in a vacuum. We integrate it with your quoting system, CRM, products, visualizations. Everything works automatically, without manual rewriting. Konfiguracja klienta trafia do oferty automatycznie, kontakt trafia do CRM automatycznie, raport generuje się automatycznie - wszystko w tle.
Implementation and training
The kiosk is ready. Now we implement it with your team. Training, documentation, support. The responsibility for implementation lies with us. Ty decydujesz, my wdrażamy. Nie musisz być ekspertem od technologii - my to robimy.
Analytics and optimization
The kiosk is up and running. Now you can see real-time data: how many customers, what they were interested in, how many left a contact. Decisions based on data, not hunches. We optimize based on results, not hope.
What will change in your company
An interactive kiosk is not a cost. It's an investment in scaling the service.
24/7 service with no additional FTEs
Kiosk działa w showroomie, na targach, w hotelu - zawsze, bez przerwy. Klient przychodzi wieczorem, w weekend, w święta - i zawsze może przejść prezentację. Zero straconych leadów.
Zero queues, zero lost customers
Every customer can go through the presentation right away, without waiting. Zero queues, zero departing customers. Every person visiting the booth can be served.
Consistent presentation for all
Every customer gets the same presentation, the same information, the same prices. Zero inconsistencies, zero errors. Customer confidence, no lost sales.
Automatic collection of leads
The customer configures the product, counts the price and leaves a contact. Everything automatically goes into the CRM. Zero manual rewriting, zero lost data.
Scale up without increasing costs
More customers do not require more salespeople. The kiosk serves customers automatically. Scaling up = another kiosk, not another full-time position.
Customer interest data
You can see how many customers visited the booth, what interested them, how many left a contact. Decisions based on data, not hunches.
Confirmation of our skills
Results that speak for themselves
Reduce service costs after kiosk implementation. Scaling up without increasing costs. Kiosk doesn't get sick, doesn't go on vacation, works 24/7.
SEE CASE STUDY →Reduction in the number of questions from customers after implementing the configurator. Customers find answers on their own, without calling.
SEE CASE STUDY →Start your customer service transformation
This is more than a free consultation. It's a concrete conversation about implementing an interactive kiosk for companies ready to make decisions and take action. Fill out the form and we will prepare a preliminary analysis and action plan for you.
30-45 minutes. No obligation.
No. It's a qualifying interview to see if we can help.
No. After the interview you will get a recommendation, the decision is yours.
All the better. That's exactly the kind of process we implement - tailored to your business.
Typical questions and objections
We answer customer questions before they ask them
The cost depends on the scope of implementation - from a simple kiosk to full integration with existing systems. At the first conversation (free of charge) we will define the scope and give you a specific quote. The rule: first decisions, then budget. No commitments.
No. That's what we do - first we understand how your customer service works, then we design the processes, and finally we build the kiosk that supports it. We don't start with hardware, we start with process profitability.
Depends on the scope: analysis and design 1-2 weeks, implementation 2-4 weeks. But the first effects (e.g., basic presentation) are already visible 1-2 weeks after the start of implementation. Full transformation is 1-2 months, but you don't wait for the "end of the project". - you see the effects on an ongoing basis.
Yes, we integrate what you have if it works. CRM, quotation system, products, visualizations - everything can work together. If the system blocks scaling, we'll suggest a change, but we determine business decisions first, then technical ones.
All the better. This is exactly the kind of kiosk we implement - tailored to your business. Complex products, multiple variants, complicated processes - all this can be presented interactively. You don't have to be a technology expert - we do it.
Yes and no. You make strategic decisions, provide access to data, attend sessions. We take responsibility for the analysis, the design, the implementation, the result. You don't have to be a technology expert - we do it. You decide, we implement.