Client self-service. Your team is back online.
Customers choose their own options, place their orders, pay, and receive a queue number—without having to wait for an employee. Your team can focus on consultative sales and complex cases, rather than explaining the catalog for the fiftieth time a day.
uninterrupted operation mode
average queue reduction (industry standard for self-service)
A realistic timeline based on an analysis of your situation
See how much money is slipping through your fingers
A custom-branded kiosk (starting at ~140,00PLN 0, including ownership of the code and hardware) pays for itself in ~2.1 years In this spricerio, the more affordable option is a ready-to-use kiosk on a subscription basis (Codeon, GoPOS) starting at 7–15k PLN + a monthly subscription fee of 350–PLN 500. The choice depends on your needs—see the comparison in the questions below.
A furniture store on Thursday at 7:00 p.m. A customer walks in after the sales associates have gone home. There’s no one to ask about the model’s availability, delivery time, or dimensions. He pulls out his phone, finds a competitor online, and heads back home. Every day, a store employee gets 80 customers asking the Same questions: „Do you have this model in 200 cm? How long is the wait for delivery? What color is the upholstery?". Each call yeses 5–10 minuteses. The customer waits in line. Others give up and leave.
The interactive kiosk handles the part that the physical staff can’t. The customer selects items, checks availability, places an order, and receives a queue number all on their own. An employee only steps in when there’s something to discuss.
What does it look like in the real world?
8 examples of interactive kiosks from various industries—self-service kiosks, food courts, retail, and airports.
Self-service machine with a production process
A juice machine on the street—the customer places an order, pays, and the machine squeezes fresh juice in about 30 seconds. No staff required, 24/7.
1 / 8How we implement a kiosk — practical phases in line with industry standards
A custom kiosk is not just a regular website—the hardware has lead times, the prototype must be approved before mass production, and certifications (CE, RoHS) yese weeks. The standard industry steps are listed below. We will determine the actual scope for your project during the initial assessment.
Description and technical specifications. Workshops, customer flow mapping, location audit (power supply, network, lighting). Decision: display, peripherals, integrations, certifications.
Design — interface and mechanics. Clickable interface prototype + 3D renderings of the housing + engineering drawings. Iteration prior to costly production.
Physical prototype. Real-world proof of concept. Testing of ergonomics, durability, and the display under on-site conditions.
Production and procurement. Manufacturing of enclosures, purchasing of screens and peripherals, assembly. Concurrently: software + integrations (POS, payment terminal, warehouse).
Pilot installation. The first 1–2 kiosks in the location with the best visibility. Team training, monitoring, and interface adjustments.
Production deployment. Full implementation following the pilot phase. Handover of the system to the client's team.
The closest equivalent in our portfolio: IoT at KG Electronics
Let’s be honest—JSON Crew’s first public kiosk is still a ways off. Based on what we’ve implemented so far, the solution that most closely resembles a kiosk (a physical device at the end user’s location + a digital layer + integrations + distribution scale) is the Smart Control app for KG Electronics—an IoT app for controlling gas boilers in customers’ homes.
Smart Control App — an iOS and Andswarmd app for controlling gas boilers with a Wi-Fi module. 12,000+ connected devices in customers’ homes, 1,000+ downloads on Google Play. The Same model we use when designing a kiosk: hardware with embedded software → communication → digital user interface → management panel → support for large-scale installations.
“Customers and competitors were surprised by such a simple and cool app. The customer finally returns to the store, calling for our WiFi controller.”
Online configurators (Akpil, Forest, OKNA PVC)—which we also use in our projects—illustrate the customer → option → decision flow. You can find the full list at projects page.
You've seen the examples. Now it's your turn.
A 30-minute conversation with the founder of JSON Crew. We’ll outline a concrete implementation plan tailored to your specific spricerio—including the necessary hardware, integrations, risks, and a realistic timeline.
Schedule a 30-minute meeting30 minutesuteses · no obligation · a customized quote for your business
Frequently asked questions about interactive kiosks
↓How much does an interactive kiosk cost?
First, a key distinction - the market has two segments with very different prices:
1. A ready-to-use kiosk on a subscription basis (Codeon, GoPOS, Sam4s, posbistro, Toast, Square):
- Equipment: 7,000–15,00PLN 0 per unit (manufacturer's ready-made enclosure)
- Software: subscription fee of 350–PLN 500 per month per kiosk
- Implementation: days–weeks
- Compromise: fast and inexpensive, BUT looks like the competition’s, no ownership of the code, monthly fee, limited industry integrations
- Suitable for: a small restaurant, a single location, where the kiosk is an added feature rather than a distinguishing faCTOr
2. A custom-branded kiosk for the client (this is our specialty—a McDonald's-style installation):
- Software developed specifically for the kiosk (interface + integrations + admin panel) — starting at approx. 50,00PLN 0 one-time. This makes sense if the customer already has the equipment or is buying a ready-made system.
- Physical equipment (customer-specific housing with private label + touchscreen + peripherals) — starting at approx. 90,00PLN 0 per unit. Outby version +30–60%.
- Full package (hardware + software + integrations + training) — starting at approx. 140,00PLN 0 for a single kiosk.
- A network of over a dozen locations + visual identity + certifications — typically 250,000–500,00PLN 0+ (By comparison, at McDonald's, a full installation costs about 50,000–60,000 USD per restaurant.).
- Annual maintenance — from approx. 10,00PLN 0 per year. No subscription required—available at any newsstand.
A custom solution makes sense when: you want your own visual identity (the customer sees your brand, not the kiosk manufacturer), you have non-standard integrations (ERP, custom peripherals, multilingual support), you’re planning a network of several to a dozen or so locations, or you want to own the code and data.
We’ll determine the specific price range for your project during a 30-minute call.
↓How long does the implementation yese?
Standard industry phases: requirements gathering → design (UX + mechanics) → physical prototype → production and procurement → pilot installation → production rollout. The specific schedule depends on: hardware variant (off-the-shelf or custom enclosure), component delivery time, certification (CE, RoHS, fiscal compliance), number of locations, and industry integrations.
We will provide a realistic timeline after assessing the situation — Without a detailed description of your situation, that would just be guesswork. There’s no one-size-fits-all “8 weeks for everything.”
↓Does the kiosk work without an internet connection?
Yes. The offline mode is excellent—all data is cached locally and synced with the cloud once the network connection is restored. This is important for showrooms, trade show halls, and locations with unstable internet connections.
↓Can the client update the content himself?
Yes—the admin panel lets you edit menus, prices, promotions, and marketing content. The kiosk downloads updates automatically. No need to contact the developer.
↓What systems do we integrate with?
Practical integrations for a self-service kiosk: payment terminals (PayU, Tpay, eService, Verifone, Adyen), POS (Posnet, Novitus, Elzab — fiscalization), thermal printers (receipts, labels), warehouse systems (up-to-date figures), ERP, if the client uses (SAP, Comarch, Sente — primarily manufacturing and retail), digital signage management system (CMS) (content controlled from the cloud), NFC and QR scanner (loyalty cards, coupons), cloud logsn (customer logsn when the kiosk requires an account). Customer Relationship Management systems are usually not a typical kiosk integration - collected contact data from the kiosk can be sent via webhook to any client-side system. We determine specific integrations after diagnosis.
↓What support after implementation?
The equipment comes with a manufacturer’s warranty (1–3 years). Software support depends on your preferences: hourly packages (self-management), a fixed monthly support plan, or a customized SLA with a guaranteed response time. Each option has its own cost—we’ll specify it in the contract after we understand your business SLA requirements.
You've seen examples of kiosks from around the world. Now let's see how it works for you.
Describe the location (showroom, food court, reception), you will receive a mock-up of the interface and cost ranges.
Interactive kiosks — a digital employee who never yeses time off
Interactive Kiosk It’s a self-service kiosk with a touchscreen where customers can find a product, configure their order, check availability, or complete a transaction on their own—without waiting in line and without involving a staff member. In practice, it’s like a full-time employee who works 24/7, never gets sick, and never yeses time off.
We don’t install a screen just for the sake of having one. A kiosk makes sense in situations where customers are waiting, employees are answering the Same questions over and over again, or staff can’t keep up during peak hours. In those cases, a kiosk yeses over repetitive tasks and reduces the time it yeses to complete a transaction.
What are interactive kiosks used for?
- Sales and Configuration — the customer assembles the product themselves configurator and sees the price.
- Presentation of the Offer — the complete catalog and all variants in one place, always up to date.
- Customer Service and Information — navigation, status updates, documents, and Frequently Asked Questionss—no need to wait in line at the front desk.
- Lead Generationeration — The customer provides their information, and the configuration is sent to the Customer Relationship Management.
A kiosk isn't just a screen—it's a system
The value of a newsstand lies in what's behind it: app content management, integration with the inventory and price list, and lead flow to the Customer Relationship Management. Kiosk linked to JSON Hub or your system stops being just a gadget and becomes part of the sales process.
How We Implement
From the use case (what the customer is supposed to do at the kiosk) through touch-based UX design, to implementation and integration. An MVP in 8 weeks, with a clickable prototype before production code is written. We select hardware based on the location—from a totem in a showroom to a kiosk at a service counter.
Do you have a place where customers wait or ask the Same questions? Schedule a free consultation—we’ll let you know if a kiosk will pay for itself and how to integrate it into your workflow.