Client self-service. Your team is back online.
Customers choose their own options, place their orders, pay, and receive a queue number—without having to wait for an employee. Your team can focus on consultative sales and complex cases, rather than explaining the catalog for the fiftieth time a day.
See how much money is slipping through your fingers
A furniture store on Thursday at 7:00 p.m. A customer walks in after the sales associates have gone home. There’s no one to ask about the model’s availability, delivery time, or dimensions. He pulls out his phone, finds a competitor online, and heads back home. Every day, a store employee gets 80 customers asking the Same questions: "Do you have this model in 200 cm? How long is the delivery time? What color is the upholstery?". Each conversation yeses 5-10 minuteses. The customer is waiting in line. Others give up and leave.
The interactive kiosk handles the part that the physical staff can’t. The customer selects items, checks availability, places an order, and receives a queue number all on their own. An employee only steps in when there’s something to discuss.
What does it look like in the real world?
8 examples of interactive kiosks from various industries—self-service kiosks, food courts, retail, and airports.
Jooz, a street in Australia. The machine squeezes fresh orange juice in 30 seconds—unattended, 24/7.
1 / 8How we implement a kiosk — practical phases in line with industry standards
A custom kiosk is not just a regular website—the hardware has lead times, the prototype must be approved before mass production, and certifications (CE, RoHS) yese weeks. The standard industry steps are listed below. We will determine the actual scope for your project during the initial assessment.
- Description and technical specifications. Workshops, customer flow mapping, location audit (power supply, network, lighting). Decision: display, peripherals, integrations, certifications.
- Design — interface and mechanics. Clickable interface prototype + 3D renderings of the housing + engineering drawings. Iteration prior to costly production.
- Physical prototype. Real-world proof of concept. Testing of ergonomics, durability, and the display under on-site conditions.
- Production and procurement. Manufacturing of enclosures, purchasing of screens and peripherals, assembly. Concurrently: software + integrations (POS, payment terminal, warehouse).
- Pilot installation. The first 1–2 kiosks in the location with the best visibility. Team training, monitoring, and interface adjustments.
- Production deployment. Full implementation following the pilot phase. Handover of the system to the client's team.
The implementation time depends on: the hardware configuration (off-the-shelf enclosure or custom enclosure), the number of locations, component delivery times, industry-specific integrations, and required certifications (CE, RoHS, fiscal compliance). You’ll receive a realistic timeline after the initial assessment—any estimates before that are just guesswork. We don’t promise “8 weeks for everything.”
The closest equivalent in our portfolio: IoT at KG Electronics
Let’s be honest—JSON Crew’s first public kiosk is still a ways off. Based on what we’ve implemented so far, the solution that most closely resembles a kiosk (a physical device at the end user’s location + a digital layer + integrations + distribution scale) is the Smart Control app for KG Electronics—an IoT app for controlling gas boilers in customers’ homes.
Smart Control App — an iOS and Andswarmd app for controlling gas boilers with a Wi-Fi module. 12,000+ connected devices in customers’ homes, 1,000+ downloads on Google Play. The Same model we use when designing a kiosk: hardware with embedded software → communication → digital user interface → management panel → support for large-scale installations.
“Customers and competitors were surprised by such a simple and cool app. The customer finally returns to the store, calling for our WiFi controller.” — Grzegorz, KG ElectronicsFull case study
Online configurators (Akpil, Forest, OKNA PVC)—which we also use in our projects—illustrate the customer → option → decision flow. You can find the full list at projects page.
You've seen the examples. Now it's your turn.
A 30-minute conversation with the founder of JSON Crew. We’ll outline a concrete implementation plan tailored to your specific spricerio—including the necessary hardware, integrations, risks, and a realistic timeline.
Schedule a 30-minute meeting 30 minutesuteses · no obligation · a customized quote for your businessFrequently asked questions about interactive kiosks
How much does an interactive kiosk cost?
First, a key distinction - the market has two segments with very different prices:
1. A ready-to-use kiosk on a subscription basis (Codeon, GoPOS, Sam4s, posbistro, Toast, Square):
- Equipment: 7,000–15,00PLN 0 per unit (manufacturer's ready-made enclosure)
- Software: subscription fee of 350–PLN 500 per month per kiosk
- Implementation: days-weeks
- Compromise: fast and inexpensive, BUT looks like the competition’s, no ownership of the code, monthly fee, limited industry integrations
- Suitable for: a small restaurant, a single location, where the kiosk is an added feature rather than a distinguishing faCTOr
2. A kiosk tailored to the customer's own brand (This is our specialty—installations on par with McDonald's):
- Software developed specifically for the kiosk (interface + integrations + admin panel) — starting at approx. 50,00PLN 0 one-time. This makes sense if the customer already has the equipment or is buying a ready-made system.
- Physical equipment (customer-specific housing with private label + touchscreen + peripherals) — starting at approx. 90,00PLN 0 per unit. Outdoor version: +30–60%.
- Full package (hardware + software + integrations + training) — from approx. 140,00PLN 0 for a single kiosk.
- A network of over a dozen locations + visual identity + certifications — typically 250,000–500,00PLN 0+ (By comparison, at McDonald's, a full installation costs approximately $50,000–$60,000 per restaurant.)
- Annual maintenance — from approx. 10,00PLN 0 per year. No subscription required—available at any newsstand.
A custom solution makes sense if: you want your own brand identity (so customers see your brand, not the kiosk manufacturer’s), you have non-standard integrations (ERP, custom peripherals, multilingual support), you’re planning a network of several to a dozen or so locations, or you want to retain ownership of the code and data.
We’ll determine the specific price range for your project during a 30-minute call.
How long does the implementation yese?
Standard industry phases: requirements gathering → design (UX + mechanics) → physical prototype → production and procurement → pilot installation → production rollout. The specific schedule depends on: hardware variant (off-the-shelf or custom enclosure), component delivery time, certification (CE, RoHS, fiscal compliance), number of locations, and industry integrations. We will provide a realistic timeline after assessing the situation — Without a detailed description of your situation, that would just be guesswork. There’s no one-size-fits-all “8 weeks for everything.”
Does the kiosk work without an internet connection?
Yes. The offline mode is excellent—all data is cached locally and synced with the cloud once the network connection is restored. This is important for showrooms, trade show halls, and locations with unstable internet connections.
Can the client update the content himself?
Yes—the admin panel lets you edit menus, prices, promotions, and marketing content. The kiosk downloads updates automatically. No need to contact the developer.
What systems do we integrate with?
Practical integrations for a self-service kiosk: payment terminals (PayU, Tpay, eService, Verifone, Adyen), POS (Posnet, Novitus, Elzab — fiscalization), thermal printers (receipts, labels), warehouse systems (up-to-date figures), ERP, if the client uses (SAP, Comarch, Sente — primarily manufacturing and retail), digital signage management system (CMS) (content controlled from the cloud), NFC and QR scanner (loyalty cards, coupons), cloud logsn (customer logsn when the kiosk requires an account). Customer Relationship Management systems are usually not a typical kiosk integration - collected contact data from the kiosk can be sent via webhook to any client-side system. We determine specific integrations after diagnosis.
What support after implementation?
The equipment has a manufacturer's warranty (1-3 years). Software maintenance depends on your preferences: hourly packages (self-management), constant monthly maintenance or individual SLA with guaranteed response time. Each variant has its own cost - we set it in the contract after knowing your business SLA requirements.
You've seen examples of kiosks from around the world. Now let's see how it works for you.
Describe the location (showroom, food court, reception), you will receive a mock-up of the interface and cost ranges.
Leave your contact information—we’ll get back to you with a detailed plan for your venue
30 minutesuteses of conversation: mapping the customer flow, preliminary cost ranges, deciding whether the kiosk will help you.
Schedule a 30-minute meeting